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Returns and Exchanges
Bespoke JaNik endeavor to ensure the most up-to-date information on our products descriptions so you may be confident of what you order, but from time to time it may just not be right. Should your item not meet with your expectations, please contact us immediately by telephone +61 (0)412 538 408 or email firstname.lastname@example.org All returns and credits are at the discretion of management. Except where required by law, we do not refund.
In the event of a return by you or the recipient of a gift, we will exchange or credit. However, you will pay the postage and handling fee of the return to Bespoke JaNik and re-delivery to you. We will not refund the delivery fee or other relevant fees.
Please note that cosmetics (including hair products and other toiletries) cannot be returned.
Except where required by law, any items that needs to returned or exchanged must be unused, unopened and in sale-able condition - please check carefully before removing packaging.
Return freight is at your cost and for peace of mind we recommend using a traceable service. If you return goods by posting them to us through Australia Post, please retain the appropriate proof of return. If the returned goods go missing in transit we will deem you not to have returned them. It is your responsibility to ensure that the goods are adequately packaged to ensure that they are not damaged during return transit.
All authorized returned or exchanged products must be:
Defective or damaged goods
Bespoke JaNik are committed to a high standard of quality. Should your goods be damaged or faulty on delivery we will replace the product at our cost.
You are required to contact us within 24 hours of receiving your order to notify us of your intent to return or exchange defective or damaged goods. Your return must be received by Bespoke JaNik within  days of your notification. If you receive defective or damaged goods, we will refund the original price of the goods and delivery fee by way of the original method of payment. Alternatively, if you request a replacement, we will dispatch your replacement goods (subject to availability) once we receive the defective or damaged goods, at our cost.
If more than  days after receipt, goods are found to be defective or damaged, normal warranty conditions for those goods will apply. In those circumstances, it is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.
All faulty and damaged products returns must be: